Frequently Asked Questions （FAQ）

Registration and login

• How to Register
• How to Log In
• How to Retrieve Password
• My account indicates an exception when I login, what should I do?

Deposit and Withdrawl

• How Do I Deposit Tokens?
• How Do I Withdraw Tokens?
• Deposit does not arrive?
• Withdrawals from LBank missing?
• What should I do if I deposit my tokens to the wrong address?
• How do I check the transaction status on a blockchain?

Real-name Authentication

• C1 Authentication
• C2 Authentication

Security Setup

• Bind the Email
• Bind Your Telephone

Other Questions

• What should I do if I need to remove my phone binding, but can't access to my phone?
• How Do I Trade?
• Cannot receive Email from LBank?
• My assets got frozen after I cancel my orders, what should I do?

Fees

• Bind Google Authenticator

Asset Info

• BCC introduction
• Sia introduction
• Bitcoin introduction
• Zcash introduction
• Ethereum Classic introduction
• BCC introduction

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