Frequently Asked Questions （FAQ）

Registration and login

• How to Register
• How to Log In
• How to Retrieve Password
• My account indicates an exception when I login, what should I do?

Deposit and Withdrawl

• How Do I Deposit Coins?
• How Do I Withdraw Coins?
• Deposit does not arrive?
• Withdrawals from LBank missing?
• What should I do if I deposit my tokens to the wrong address?
• How do I check the transaction status on a blockchain?

Real-name Authentication

• C1 Authentication
• C2 Authentication

Security Setup

• Bind the Email
• Bind Google Authenticator
• Bind Your Telephone

Other Questions

• What should I do if I lost the binded phone number?
• How Do I Trade?
• Cannot receive Email from LBank?
• My assets got frozen after I cancel my orders, what should I do?

Fees

• Withdrawal Fees
• Are deposits free？
• Trading Fees

Asset Info

• BCC introduction
• Sia introduction
• Bitcoin introduction
• Zcash introduction
• Ethereum Classic introduction
• BCC introduction

See all 8 articles